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Frequently Asked Questions

  1. How do you become a member?
  2. Who do I contact if I need additional information?
  3. What is the difference between "New Business" and "New Construction"?
  4. What is the "Main Breaker" and how does it affect my service?
  5. Who is responsible for the meter base and trenching?
  6. What is the "Right-of-Way Easement" and why do I need it?
  7. What is the deposit used for?
  8. Where does VEA get its power?
  9. Are there any special payment plans?
  10. Are there meetings to find out more about VEA?
  11. What is the number to call when I have an emergency or if I have to call after business hours?

 


How do you become a member?

A consumer wishing to receive electrical service from VEA must first become a member.  Contact the main office at (775) 727-5312 or stop by at 800 E Hwy 372 in Pahrump to get started.  You will need to provide at least one form of identification along with your social security number.  After completing the application form, return it and any other required documents to VEA's main office.

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Who do I contact, if I need additional information?

Contact the main Valley Electric Association office, which is located at:
800 E. Hwy 372, Pahrump, NV 89048 or call us at (775) 727-5312.

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What is the difference between "New Business" and "New Construction"?

New Business is opening an account for electric service at an existing meter location, i.e. there is already a meter base on the property.  New Construction is opening an account for electric service but the consumer is requesting that VEA build the required electrical conductor on the property.

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What is the "Main Breaker" and how does it affect my service?

The main service disconnect (main circuit breaker) disconnects service at the meter base.  It is a safety device used by your electric service provider, emergency personnel (fire department, etc) to disconnect electric service between the meter and your house. If the meter is turned sideways or there is no meter, call the main office at (775) 727-5312.

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Who is responsible for the meter base and trenching?

The consumer, or their contractor/developer, is responsible for providing the appropriate meter base (wall mount, overhead pole mount or pedestal) and any and all trenching as may be required.  Trenches must be inspected and approved by VEA personnel prior to any electrical conductor being placed in the trench.  Sufficient trench openings are required at each end for VEA personnel to perform the appropriate installation connections.

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What is the "Right-of-Way Easement" and why do I need it?

Wherever possible, VEA electric lines will be constructed on private land. The landowners grant right-of-way easements for the cooperative to build there. Locating lines along highways or other public right-of-way can make the costs of relocating such electric lines more costly for the members. Since VEA maintains ownership of all service conductors up to the meter panel, it is important that an easement be granted providing VEA with the appropriate access to those conductors, to include the right of ingress to and egress from the premises of the consumer. This is not a take away easement and the property owner can still utilize the land in a manner consistent with the policies of VEA.

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What is the deposit used for?

Deposits are required until/unless the consumer meets one of the following conditions:

(1) they have established a satisfactory credit history (12 months with no late payments) with Valley Electric Association or any other electric utility in the previous 12 months or

(2) they are the surviving spouse of a VEA member who had a satisfactory credit history and they are applying for membership.

(3) Pre-paid metering

Any consumer unable to meet one these conditions shall make and maintain a deposit equal to two  times the highest monthly bill at the location where they need service or estimated bill if the actual billing is unavailable. New construction accounts will require a $200 deposit or credit reference letter and new commercial accounts will require a deposit beginning at $300.  Deposits will be credited after 12 months of good credit history. The main office staff will be able to answer your questions in more detail.

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Where does Valley Electric Association, Inc. get its power?

VEA buys power from the open market, where we find the best price possible per kilowatt-hour. Also, a percentage of our power comes from hydro-dams along the Colorado river.

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Are there any special payment plans?

Yes, we currently have three plans:

  1. Automatic Payment Plan - This plan is an agreement between VEA and the member authorizing the co-op to automatically deduct your payment from a bank account. The member will still receive a statement from VEA explaining how much power was used and the amount the account was billed for that month.

  2. Balanced Payment Plan - This plan is offered to residential members and allows them to pay the same amount each month. The member must have lived at their present address for the past 12 months. The member will arrange with the co-op to pay the same dollar amount each month based on previous power use. This plan can be used along with the Automatic Payment Plan, making it easy for members to pay their bills.

  3. Pre-paid Metering Plan - For members struggling with traditional payment options, Pre-Paid Metering offers the members an alternative to a normal monthly billing statement. While there is no deposit required, members must establish a pre-paid metering account with a credit balance equal to five days’ average usage or $50 whichever is greater. Instead of receiving a paper bill each month, member energy usage is calculated and billed daily against a self-managed credit balance on their account. When the credit balance runs out, the power is disconnected. However, Pre-Paid Metering accounts will not be charged disconnect or reconnect fees. Once a credit balance is restored to a Pre-Paid Metering account, the power will be automatically turned back on within minutes.

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Are there meetings to find out more about VEA?

Your cooperative holds monthly Board Meetings to discuss and act upon the business of VEA. Additionally, there are six district meetings each year as well as an Annual Meeting. You can also join our Ambassador program which is a voluntary member group that helps support and shape the future direction of VEA . The Ambassador program has quarterly meetings and it is a great opportunity to learn about the cooperative and its' benefits, meet other members and get involved in the day-to-day activities of your cooperative.

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What is the number to call when I have an emergency or if I have to call after business hours?

You can call (775) 727-5312 anytime 24 hours a day, 7 days a week. We have an after-hours call center that will assist you!

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